1. Who We Are
Wellness Mind Counselling is a private counselling practice committed to protecting your privacy and safeguarding your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services.
2. What Information We Collect
We may collect the following personal information:
- Name
- Email address
- Telephone number
- Information provided through contact forms or booking forms
- Data relating to service use (e.g. session type, date of appointment)
- Website usage data via cookies and analytics tools (e.g. Google Analytics)
We do not collect or store sensitive health information through the website. Such information is collected securely and confidentially during the course of therapy and managed in accordance with applicable ethical and legal requirements.
3. How We Use Your Information
We use your personal information to:
- Respond to enquiries and provide requested services
- Schedule and manage counselling appointments
- Send relevant updates or administrative messages
- Improve our website and client experience through analytics
- Comply with legal, ethical, or professional requirements
4. Legal Basis for Processing
Under the UK General Data Protection Regulation (GDPR), we process your personal data based on:
- Consent (e.g., when you submit a contact form)
- Contractual necessity (e.g., booking and delivering counselling services)
- Legitimate interest (e.g., improving services and website security)
5. How We Store and Protect Your Data
Your data is stored securely and only accessible by authorised individuals. We take appropriate technical and organisational measures to prevent loss, misuse, or unauthorised access. All digital data is encrypted and securely backed up.
6. Third-Party Services
We may use third-party providers (e.g., website hosting, scheduling platforms) who process data on our behalf. These providers are GDPR-compliant and contractually bound to protect your data.
7. Cookies
Our website uses cookies to enhance functionality and analyse website traffic. You may adjust your browser settings to refuse cookies, though some site features may not function properly.
8. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Withdraw consent at any time
- Object to or restrict processing
- File a complaint with the UK Information Commissioner’s Office (ICO)
9. Data Retention
We retain personal information only as long as necessary to fulfil the purpose it was collected for and to comply with legal and ethical requirements.
10. Updates to This Policy
We may update this policy from time to time. The most current version will always be posted on our website with the effective date at the top.